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Privacy Policy
Last Updated: April 10, 2026
At AC Crafts, we value your privacy. This policy explains how we collect, use, and protect your personal data when you visit our shop, buy our handmade goods, or contact us.
1. The Information We Collect
To fulfill your order, you provide us with certain information, such as:
- Contact Details: Name, email address, and phone number.
Delivery Details: Postal address (Eircode) for shipping your crafts.
Payment Information: We do not store credit card details; these are processed securely by our payment providers (Stripe).
Custom Order Info: Any specific details for personalized items (like names for keychains or pet tags).
2. Why We Need Your Information (Lawful Basis)
We rely on a number of legal bases to collect and use your information, including:
Contractual: To fulfill your order and provide customer support.
Consent: If you sign up for our newsletter (which you can withdraw at any time).
- Legal Obligation: For tax purposes or to comply with Irish law.
Legitimate Interests: To improve our services and protect our business.
3. Information Sharing and Disclosure
We share your personal information for very limited reasons:
Service Providers: We share your name and address with delivery services (e.g., An Post, DPD) to get your order to you.
Compliance with Laws: We may share information if required by law or in response to legal requests from Irish authorities.
4. Data Retention
We keep your personal information only for as long as necessary to provide you with our services and as described in this policy. However, we may also be required to retain this information to comply with legal and regulatory obligations (typically 6 years for Revenue/tax records in Ireland).
5. Your Rights
Under GDPR, you have the right to:
Access: Request a copy of the personal information we hold about you.
Change or Delete: Ask us to correct or delete your personal info (unless we are legally required to keep it).
Object: Object to us processing your info for marketing.
- Complain: If you have concerns, you have the right to complain to the Data Protection Commission (DPC) in Ireland.
6. Contact Us
For the purposes of EU data protection law, I, Arno Coetzee, am the data controller of your personal information. If you have any questions, please contact me at:
Email: arno.coetzee@gmail.com
